You’ve got questions. Brilliant. That means you are interested. So, we’ve got answers!

A: Each vehicle issued with a Smart Tag which comes in the shape of a license disc. It should be stuck on the windshield of your vehicle ideally on top right corner, but its your vehicle so stick it anywhere on your windshield as long as the Attendant can see it and access it from the outside.

A: At the fuel station you will pay normally using the Petro Club Tag. Your discount will only reflect in the Petro Club mobile application within 30 minutes usually for each transaction. You can also see your total monthly savings in the Petro Club mobile app.

A: Currently, we allow a maximum of two vehicles to be refuelled per membership. And with every membership, you get one complimentary Smart Tag. You can order a second Smart Tag for your second vehicle for a R75 once-off fee, excluding shipping. All you need to do is contact support@petroclub.co.za and provide your membership number.

A: Yes, there are no restrictions on membership. Ask us about our different offerings for businesses and fleets!

A: It’s like loading funds in your prepaid electricity meter. Except there is no loadshedding involved! Transfer funds into your “Petro Club Bank Account” using your unique membership number. Please give it 1-3 days to reflect, depending on which bank you transfer funds from.

A: Petro Club wants to pass the maximum savings to our members without deducting any hidden fees. If you aren't aware, the seller is charged a percentage fee (typically a high one) for every transaction whenever you use your Credit Card. The problem with this is we would have to recover this fee from you in some shape or form – which would compromise the rewards you can earn.

A: You can check your latest Petro Club balance online or on your Mobile App. Additional channels like USSD & WhatsApp will be made available in future.

A: If there were a "Frequent Filler" club in the fuel world, we'd be the president showering our members with savings and rewards! With Petro Club, your sidekick in the battle against hair-pulling fuel prices, you will laugh your way to rewards. Our diesel members get up to R1.50 back per litre – and offer petrol users a rainfall of points with up to 10-30 cents back per litre at every fill-up. It's the reward system that makes your car want to purr in delight, and your wallet do a happy dance.

A: Payment convenience is a key aspect of Petro Club. As a member, you can go to any participating Petro Club service station and use your Smart Tag and secure Pin to refuel. Some service stations like BP will request to check and pre-authorise available funds on your Smart Tag before dispensing fuel. Others will refuel your vehicle like usual and then ask for payment. We suggest you always mention to your attendant that you will be using the Petro Club Smart Tag to refuel BEFORE refuelling so your attendant can follow the correct fuelling process.

A: You can refuel at any participating service station. The best way to find them is to check your Mobile App to find the garage closest to you. But don't get too comfortable. We constantly add additional partners to our network, so check back regularly. And if you forget to check, don't worry. We will send you a notification as we sign up new partner locations.

A: We aim to be as transparent as possible – think clingwrap transparent – so there are no surprises! Remember, Diesel prices aren’t regulated in South Africa, and individual dealers set these prices. This means we can't confirm the price you will pay upfront. However, based on our data, you should expect to save up to R1 to R1.50 per litre, depending on the location. As for petrol, the discount on petrol is fixed between 10-30 cents per litre, depending on the location.

A: We are an equal opportunity loyalty provider! No, really, Petro Club caters to both B2C and B2B customers. Our B2C, or consumer customers, can enjoy a full range of prepaid options. In comparison, our B2B or business customers can take advantage of various post-paid account options. So, regardless of if your fleet has 2-25 vehicles or if you are a large fleet with 25+ vehicles – everyone can benefit from Petro Club's offerings.

A: Click on our signup tab above or download the Petro Club mobile app from your respective App Store or Play Store. Fill in your details and get started!

A: Smart Tag is a tamper evident tag and ensures that correct vehicles was present at the time of transaction. Along with your driver pin, we ensure that correct driver is performing the transaction. Safe to say, please don't share your driver pin. Treat it like your bank card pin. We are a member of Payment24, and our parent company builds and designs secure fuel, fleet, and loyalty solutions for some of the world’s leading brands. We also design and develop our own solutions from the ground up, using only the most secure technologies. We are also compliant with all the most secure banking and switching protocols. If you have a specific security need, speak to us. We probably already have you covered.

A: No. It's not in our best interests to sell the information of our customers. Should you be contacted by us, you will always be allowed to opt-out. We will also endeavor to only contact you with your rewards and account information!

A: Fear not! We have got you covered. You can order a new Smart Tag for a R75 once-off fee excluding shipping, by contacting support@petroclub.co.za. You will need to provide us with your unique membership number so we can ensure you are who you say you are!